We understand you may have many questions regarding the upcoming merger of Riello UPS Ltd, Constant Power Services, and Powertecnique.
We want to assure you that we are committed to ensuring as smooth and successful an integration process as possible, and we will be transparent to provide you with as much relevant information as we can.
We hope that the below FAQ questions and answers will cover any queries you may have about the merger, but if there are any further details you require, please don’t hesitate to contact us.
In addition, we will be updating this page regularly with further information so please check back for more details.
General Questions
What does the merger mean for me as a customer and how will it benefit me?
The merger brings together the expertise, resources, and products of all three companies, allowing us to offer an enhanced range of uninterruptible power supply (UPS) solutions. As a customer, you can expect better service, a broader product portfolio, and access to the combined technical expertise of each team.
When will any changes take affect?
The merger implementation will take effect as of 1st January 2025. Up until then all three companies will operate as normal and continue to provide the high levels of service you have come to expect.
I need to place an order for work next year, who do I issue it to?
Until 31st December 2024, all orders should be placed with the existing company (i.e. Riello UPS Ltd, Powertecnique or Constant Power Services). After 1st January 2025 all orders should be placed with Riello UPS Ltd.
Are there likely to be any changes to the products and services offered?
In the short term, there will be no changes to the products and services offered. Over time, you may see an expanded range of UPS products, solutions, and services as we combine our portfolios.
What should I do if I experience a service issue during the transition?
If you experience any service issues, please contact our customer support as usual. We are committed to ensuring a smooth transition with no disruption to your service.
What steps are being taken to ensure a smooth transition during the merger?
We have established a dedicated transition team to oversee the integration process. This team is focused on maintaining high levels of service, minimising disruptions, and ensuring that the companies’ strengths are leveraged for your benefit.
How can I stay updated on the progress of the merger?
We will provide regular updates through email communications, our websites, and customer portals. You can also reach out to your account manager for any specific questions or concerns you may have.
What if I have further questions or concerns?
We’re here to help. If you have any additional questions or concerns, please don't hesitate to contact our customer service team or your account manager. We are committed to making this transition as smooth as possible for you.
Is Riello UPS a manufacturing supplier?
Riello UPS Ltd is the UK subsidiary of RPS SpA, the globally renowned Italian manufacturer of uninterruptible power supplies (UPS) and standby power systems from 400VA to 6.4MVA. RPS SpA is part of the wider Riello Elettronica group which has support offices in 85 countries.
Existing Contracts, Projects, Orders And Agreements
Will there be any changes to my current service agreements or contracts?
No, all existing service agreements and contracts will remain in effect as initially agreed. The terms of your contracts will not change, and you will continue to receive the same level of service and support you have always experienced.
How will this merger affect ongoing projects?
Ongoing projects will continue as planned. The merger may even enhance project execution by providing access to additional resources and expertise from the combined teams. Your project manager will keep you informed of any changes or improvements that could benefit your project.
Will there be any changes in the warranty or maintenance terms for my products?
All current warranty and maintenance terms will remain in place. The merger will not affect your existing warranties or maintenance agreements. In the future, you may have access to improved maintenance plans and warranty options as a result of our expanded capabilities.
Will the merger affect delivery times for my orders?
We do not expect the merger to cause any delays in delivery times. Our supply chains and logistics are being carefully managed to ensure continuity. If any changes occur, we will communicate them promptly.
Financial Questions
What are the new head office details?
Riello UPS Ltd
U50 Clywedog Road North
Wrexham Industrial Estate
Wrexham
LL13 9XN
Company number: 04582458
VAT Number: GB 800 7766 37
Will there be any impact on product pricing due to the merger?
We do not anticipate any price increases other than the normal market fluctuations.
Will my payment terms or invoicing process change?
There will be no immediate changes to your payment terms or invoicing process. If any adjustments are necessary in the future, we will communicate them well in advance and ensure a seamless transition.
Do I have to set Riello up as a new supplier?
As of 1st January 2025, Riello UPS Ltd will be the legal trading entity and as such most customers will require new documentation (such as insurances, policies, standards etc.). Therefore, it is likely that you will need to set up Riello UPS Ltd as a new supplier.
Who do I send supplier onboarding forms to be filled out to?
Please send any new supplier onboarding forms to onboarding@riello-ups.co.uk.
Who To Contact
Who should I contact if I have an existing contract and I have a fault?
The 24/7 emergency telephone numbers will remain active for all existing maintenance contract holders. In the unlikely event that these numbers change, all customers will be contacted and given the updated information with plenty of notice.
Will I need to contact a different customer service or support team?
For now, you should continue to contact the same customer service and support teams as before. As we integrate our operations, we will notify you of any changes to contact information or support channels.
Who will be the main point of contact after the merger is complete?
For now, your current point of contact will remain the same. If there are any future changes, we will provide you with the updated contact details and ensure a seamless transition.
Which number should I call or where should I email if I have an enquiry?
Up until 31st December 2024 all contact details will remain the same. Following the merger on 1st January 2025 you should contact Riello UPS Ltd (01978 729297 or sales@riello-ups.co.uk). To help with the transition, all old numbers and email addresses will be forwarded to the correct teams.
Branding Questions
Will the merger result in any changes to the company's name or branding?
The Constant Power Services and Powertecnique brands will be moved over to the Riello UPS brand. All companies will become a single unified Riello UPS Ltd brand.
This will result in a change of logos, visual branding, email addresses, websites, social media accounts etc.
Which social pages and websites should I follow?
Until the end of the year, all three companies will continue to publish on their own websites and social media accounts. Following the merger from 1st January 2025, communications will be integrated to the following Riello UPS Ltd website and social networks: